Explaining a support process with a flowchart

Start with the user's symptom and the first safe check. Use decision diamonds only where different answers lead to different actions; label every outgoing branch.

End each path in a resolution, escalation, or clear next step. Include a stop condition for risky actions such as repeated payments or account changes. Test the chart with one common case and one exception, ideally using someone who did not design it.

Which decision creates the most confusion today?