Use the same account and sign-in method to compare mobile and web, then record the last screen or redirect reached on web. Include browser and app versions, local time with timezone, and whether the web session works in a private window. A successful app login does not prove the account is healthy in every channel; web cookies, SSO redirects, and browser settings may differ. Share only cropped screenshots and short error text. Keep full redirect URLs, codes, cookies, and account identifiers private.