Checking whether an issue is limited to the mobile app

Compare the same action in the mobile app, mobile browser, and desktop browser within a short time window. Note app version, device, network type, and approximate local time.

If the app fails while both browsers work, report an app-specific symptom rather than a full service outage. Check permissions and official status, and avoid repeated actions that may later complete. If changing from Wi-Fi to mobile data changes the result, include that boundary.

Which surface still works?