Record whether the first send was accepted, showed an error, or remained pending. Before retrying, check the conversation and recipient status so a delayed message is not sent twice. If you retry, note the time and whether the second attempt changes the result.
A public incident report should not include message text, phone numbers, or account identifiers. Describe the platform, broad region, and whether sending, receiving, or notifications fail. Check official status updates and avoid rapid repeated sends during a suspected outage. A timeline of one safe test is easier to investigate than many uncontrolled retries.
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