Translating a short support request without losing the ask

Keep the issue, steps already tried, and requested action explicit. Translate dates, numbers, product names, and error text carefully; do not polish away a detail that support needs to diagnose the case.

Use clear, polite sentences and avoid idioms that translate oddly. Review the result for tone and factual accuracy, ideally with a fluent speaker when the stakes are high. Remove account secrets before using any translation tool.

What action do you need support to take?