DiDi

DiDi（滴滴出行）是中国最大的网约车公司，在国内运营滴滴快车、滴滴专车等服务。在国际市场，DiDi 在巴西（99）、墨西哥、澳大利亚、日本和南非开展业务。DiDi 还以 DiDi Autonomous 名义进行自动驾驶试验。当 DiDi 出现问题时，受影响城市的乘客无法叫车，司机也无法看到行程请求。

常见问题

• DiDi 应用 无法加载 or 无法 request a ride
• Driver not being assigned despite high demand in the area
• DiDi 应用 returning 登录 or authentication errors
• Payment deduction without a completed ride
• Ride cancellation fee incorrectly charged

故障排除建议

1. 1.检查 DiDi official WeChat account or Twitter for operational status updates
2. 2.Ensure the DiDi app is updated to the latest version — older versions may fail after regulatory updates
3. 3.For incorrect charges, report the trip via DiDi in-app dispute center with the trip ID
4. 4.In China, DiDi can be accessed via WeChat Mini Program if the standalone app has issues
5. 5.International users in Brazil and Mexico should check the local DiDi or 99 social media accounts