When downloads recover for some users, test the same non-sensitive file type and approximate size on affected and working setups. Record broad region, browser or app, start time with timezone, and whether the transfer starts, stalls, or produces a corrupt file. If a checksum is available, use it instead of assuming 'completed' means usable. Avoid posting private download links. A recovery update should state what improved since the first report and what remains broken; 'it works for me' alone can hide a continuing incident.