Care.com

Care.com is a US-based marketplace connecting families with caregivers for childcare, senior care, pet care, tutoring, and housekeeping. Families post care jobs, browse caregiver profiles, and communicate through the platform. Care.com also offers background checks and payroll services for household employees. It is owned by IAC and operates in dozens of countries.

Common Issues

• Care.com website or app not loading or showing login errors
• Messages to or from caregivers not delivering
• Background check results taking longer than expected
• Premium membership payment not processing or subscription not activating
• Job posting not appearing in caregiver search results

Troubleshooting Tips

1. 1.Check Care.com official social media for service disruption announcements
2. 2.For login issues, use the Forgot Password link and check your spam folder for the reset email
3. 3.Background checks are conducted by third-party agencies — contact Care.com support for status updates
4. 4.Clear your browser cache if the job posting form appears broken
5. 5.Care.com Premium subscription issues can be resolved via the billing section in account settings