KeyCDN

KeyCDN is a high-performance global content delivery network that accelerates website and application content delivery through edge caching, HTTP/2, Brotli compression, and DDoS protection. Developers and web agencies use KeyCDN to serve images, videos, CSS, and JavaScript files faster to global users while reducing origin server load. When KeyCDN experiences issues, cached assets may serve stale content, origin requests spike as the CDN fails to cache, and users experience significantly degraded page load times.

Common Issues

• Assets not serving from CDN edge locations and falling back to origin
• Cache purge requests not taking effect across all edge nodes
• SSL certificate failing to provision or renew for custom domains
• Image processing and resizing features returning errors
• High error rates from specific geographic regions or edge locations

Troubleshooting Tips

1. 1.Check status.keycdn.com for any edge network or control plane incidents
2. 2.Test CDN delivery from multiple global locations using online CDN testing tools
3. 3.Use the KeyCDN API to force a zone cache purge if assets are not refreshing
4. 4.Verify your SSL/TLS settings in Zone settings and ensure domain DNS is pointed to KeyCDN's CNAME
5. 5.Review access logs in the KeyCDN dashboard for specific error patterns and affected edge nodes