AkousaCurrent Status
Response Time
reports this hour
—
About SingPass
SingPass is Singapore's national digital identity system operated by GovTech, enabling residents to securely access over 2,000 government and private sector digital services with a single login. Functions include Myinfo (pre-filling personal data), digital signing, and face verification. When SingPass is down, Singapore residents cannot file taxes, apply for permits, access CPF, or transact with banks and insurers that use SingPass login.
Common Issues
- SingPass app login failing or QR code not scanning
- Two-factor authentication OTP not received via SMS
- Face verification failing during SingPass Face login
- Myinfo data not pre-filling on third-party websites
- SingPass website showing 'service unavailable' error
Troubleshooting Tips
- 1.Check GovTech's service status at go.gov.sg/singpass-status
- 2.Try the SingPass app instead of the web portal or vice versa
- 3.Ensure your SingPass app is updated to the latest version
- 4.Request a new OTP if the first one expired — they are time-limited
- 5.Call the SingPass Helpdesk at 6335-3533 for account lock or access issues
Status History
Response Time (ms)
Incident History
No incidents recorded — all clear!
Reviews
Monitored via HTTP health probe
Data refreshed every 2 minutes. Response times measured from our server.
Related Services
View all servicesOther Infrastructure services to monitor
How to Check if SingPass is Down
- 1
Check the live status indicator
Look at the status badge at the top of this page. It shows the real-time status of SingPass — operational, degraded, partial outage, or full outage.
- 2
Review the response time graph
Scroll down to the response time chart. A sudden spike or flat line may indicate SingPass is having performance issues or is completely unreachable.
- 3
Check community reports
Look at the user report count and problem breakdown. If many users are reporting issues simultaneously, the problem is likely on SingPass's end, not yours.
- 4
Review the incident timeline
Check the incident history section for any active or recently resolved incidents affecting SingPass. This shows severity, duration, and status transitions.
- 5
Visit the official status page
Go to https://www.singpass.gov.sg or SingPass's official status page for announcements directly from the service provider.
- 6
Try alternative access methods
If SingPass appears down, try clearing your browser cache and DNS cache, switching to a different network (mobile data vs WiFi), or using a VPN to rule out local network issues.
About SingPass Status
This page provides real-time status monitoring for SingPass. We check availability every 2 minutes using automated probes and official status page integrations, giving you an accurate picture of current service health.
SingPass is an infrastructure service. We monitor its endpoints, DNS resolution, and API to detect connectivity issues, routing problems, and service degradation.
Common SingPass Issues
Infrastructure services like SingPass can experience issues that affect downstream services. Common problems include:
- DNS resolution failures
- SSL/TLS certificate errors
- CDN edge server connectivity issues
- API gateway timeouts
- Network routing problems
- Service configuration propagation delays
- Authentication service disruptions
What to Do When SingPass Is Down
- 1Check our status page to confirm SingPass is experiencing issues
- 2Try clearing your browser cache and cookies
- 3Switch to a different network (e.g. mobile data instead of WiFi)
- 4Restart your router or modem
- 5Try using a VPN to bypass regional issues
- 6Check SingPass's official social media channels for updates
- 7Wait 5–10 minutes and try again — most outages resolve quickly
How We Monitor SingPass
Our monitoring system continuously checks SingPass from multiple global locations to ensure accurate, real-time status detection.
- Automated checks every 2 minutes from distributed probe servers
- Response time measurement and latency trend analysis
- Incident detection with severity classification and timeline tracking
- Community-powered problem reports for additional signal
About SingPass Status
This page provides real-time status monitoring for SingPass. We check availability every 2 minutes using automated probes and official status page integrations, giving you an accurate picture of current service health.
SingPass is an infrastructure service. We monitor its endpoints, DNS resolution, and API to detect connectivity issues, routing problems, and service degradation.
Common SingPass Issues
Infrastructure services like SingPass can experience issues that affect downstream services. Common problems include:
- DNS resolution failures
- SSL/TLS certificate errors
- CDN edge server connectivity issues
- API gateway timeouts
- Network routing problems
- Service configuration propagation delays
How to Check SingPass Status
- 1Check our status page to confirm SingPass is experiencing issues
- 2Try clearing your browser cache and cookies
- 3Switch to a different network (e.g. mobile data instead of WiFi)
- 4Restart your router or modem
- 5Try using a VPN to bypass regional issues
Why Use Akousa Status Checker
Akousa provides fast, reliable, and independent service monitoring so you always know when a service is down.
- Automated checks every 2 minutes from distributed probe servers
- Response time measurement and latency trend analysis
- Incident detection with severity classification and timeline tracking
- Community-powered problem reports for additional signal
Common SingPass Problems
When SingPass experiences issues, users typically encounter one or more of the following problems. Knowing what to look for helps you determine whether the issue is on your end or a widespread outage.
- Connection timeouts — The service takes too long to respond, often caused by server overload or network congestion between you and SingPass.
- Slow loading or degraded performance — Pages, feeds, or content load partially or much slower than usual, indicating SingPass servers are under heavy load.
- Login and authentication failures — Unable to sign in, getting "invalid credentials" errors, or being logged out repeatedly even with correct details.
- Error pages (500, 502, 503) — SingPass returns server error codes, meaning backend services are failing or undergoing maintenance.
- Regional or partial outages — SingPass works in some locations but not others, often due to CDN issues or localized infrastructure problems.
What to Do When SingPass Is Down
If SingPass appears to be down, follow these steps before assuming a widespread outage. Many issues can be resolved on your end in just a few minutes.
- 1Verify the outageCheck this status page to confirm SingPass is actually experiencing issues. If our monitors show "operational," the problem may be local to your device or network.
- 2Check your internet connectionTry loading other websites. If nothing loads, restart your router or switch from WiFi to mobile data. A quick speed test can confirm whether your connection is the issue.
- 3Clear cache and cookiesOutdated cached data can cause SingPass to display errors or fail to load. Clear your browser cache, or try opening SingPass in an incognito/private window.
- 4Try a different device or networkIf SingPass works on your phone but not your computer (or vice versa), the issue is likely device-specific. Trying a different network (VPN, mobile hotspot) can bypass ISP-level blocks.
- 5Wait and check backMost SingPass outages are resolved within 15-60 minutes. Bookmark this page to check back for real-time updates, or enable browser notifications for instant alerts when SingPass recovers.