Record the first and second attempt times, the exact map operation, and whether the result changed. A retry that loads cached tiles but still fails to search is not full recovery. Note network type, app or browser, and broad region, then check official status information.
Avoid repeatedly requesting directions if it increases load or consumes a limited service allowance. Do not publish precise origin and destination coordinates or private map links. If the second attempt fails the same way, send support the sanitized error and the steps taken. Distinguish a transient failure from an account or permission issue only after comparing another relevant test.
Akousa