Con Edison outages are location-specific and can involve a building, block, or wider service area. Prioritize safety before troubleshooting.
- Stay away from downed wires and treat every wire as energized.
- Use the official outage map or reporting channel for the service address.
- Check whether neighboring buildings and common areas have power.
- Note the outage start time, weather, and any visible hazards.
- Preserve phone battery and use generators only outdoors, far from openings.
For life-threatening danger, fire, or a downed line, contact emergency services and the utility through official channels.