DiDi

DiDi (Didi Chuxing) is China's largest ride-hailing company, operating Didi Express, Didi Premier, and other services domestically. Internationally, DiDi operates in Brazil (99), Mexico, Australia, Japan, and South Africa. DiDi also operates autonomous driving trials under DiDi Autonomous. When DiDi experiences issues, riders in affected cities cannot book rides and drivers cannot see trip requests.

Common Issues

• DiDi app not loading or unable to request a ride
• Driver not being assigned despite high demand in the area
• DiDi app returning login or authentication errors
• Payment deduction without a completed ride
• Ride cancellation fee incorrectly charged

Troubleshooting Tips

1. 1.Check DiDi official WeChat account or Twitter for operational status updates
2. 2.Ensure the DiDi app is updated to the latest version — older versions may fail after regulatory updates
3. 3.For incorrect charges, report the trip via DiDi in-app dispute center with the trip ID
4. 4.In China, DiDi can be accessed via WeChat Mini Program if the standalone app has issues
5. 5.International users in Brazil and Mexico should check the local DiDi or 99 social media accounts