Identify whether the problem affects login, template, upload, fields, routing, signer authentication, delivery, signature, completion, download, API, or billing. Record local time, client or SDK, envelope stage, and exact status. Preserve the audit trail and completed documents before retrying or voiding. Never publish envelopes, signer names or emails, access codes, signatures, identity checks, tokens, API keys, or confidential contract content.
Akousa